Responsible for day to day ITSM operations. This included but was not limited to all UCCCC end-user support, application updates and maintenace, deployment and management of UCCCC servers, networking implementations, development operations for custom web applications, and new product acquistion/testing/implementation

• Adobe Sign Enterprise Account for 21 CFR Part-11 Compliance (First in organization) Negotiated+Implemented+Trained+Deployed to all of UCCCC
• Desktop & Server ITSM
• Product Owner/Manager
• Project Management

Provided various support solutions to homeowners and small businesses in the Chicagoland area such as networking and desktop troubleshooting. Learned to quickly identify each system layout and implement ways to upgrade and improve performance. The ability to quickly ascertain important/useful information from clients was beneficial to my success. Other services included hardware repair, computer/software lessons, and custom built machines as needed.

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Primary Systems Administrator to a fifty person office providing network and desktop support. Created and maintained a large database for all office computer/server equipment including current and past users. Implemented various forms of user monitoring/support tools such as VNC and Norton Firewall Protection.

Summer internship with Citigroup to expand my knowledge of large network systems. Responsibilities included managing and maintaining systems in the Citigroup Central Region.

Head Web Developer for the Loras College internal and external website (www.loras.edu). Created, managed and maintained web content in html, javascript, flash and java. Lead member of the two man team that designed and built the internal computer science student server (WANDA) currently in use at Loras. Provided computer repair service to fellow students for their laptops.

Assisted designers and editors with various computer graphic and video tasks related to post-production television network shows such as the Discovery Channel and the History Channel.